organisational development

Mindfulness at Work For Dummies

Author: By Shamash Alidina And Juliet Adams. Pages: 399 Size: 8.66 MB Format: PDF Publisher: For Dummies
Published: 28 March, 2014
eISBN-13: 9781118727904

Master your mind, manage stress and boost your productivity! Mindfulness at Work For Dummies provides essential guidance for employees at all levels of an organization who are seeking more focus and clarity in their work. It explains how mindfulness can help employers wishing to implement mindful practices into the workplace, and provides leaders and mentors within an organization with the tools they need to become more effective leaders and coaches. The audio download contains guided mindfulness exercises and meditations suited to workplace scenarios, a core feature of mindfulness programmes. Mindfulness at Work For Dummies includes: An introduction to mindfulness, and how it can help improve working behaviour An explanation of how the brain retains new mindful working patterns…with a bit of practice! Useful tips on incorporating mindfulness into your working day How organisations can benefit from implementing mindful approaches to work Guidance for leaders on how mindfulness can help develop their leadership qualities

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Author: Gerald J. Langley … [et Al.]. Pages: 515 Size: 2.53 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 13 May, 2009
eISBN-13: 9780470430880

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Resonate: Present Visual Stories that Transform Audiences

Author: Nancy Duarte. Pages: 276 Size: 46.31 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 27 September, 2010
eISBN-13: 978111801487

Reveals the underlying story form of all great presentations that will not only create impact, but will move people to action Presentations are meant to inform, inspire, and persuade audiences. So why then do so many audiences leave feeling like they`ve wasted their time? All too often, presentations don`t resonate with the audience and move them to transformative action. Just as the author`s first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author`s approach is simple: building a presentation today is a bit like writing a documentary. Using this approach, you`ll convey your content with passion, persuasion, and impact. Author has a proven track record, including having created the slides in Al Gore`s Oscar-winning An Inconvenient Truth Focuses on content development methodologies that are not only fundamental but will move people to action Upends the usual paradigm by making the audience the hero and the presenter the mentor Shows how to use story techniques of conflict and resolution Presentations don`t have to be boring ordeals. You can make them fun, exciting, and full of meaning. Leave your audiences energized and ready to take action with Resonate .

Ideas Are Free

Author: Robinson, Alan G, Dean M. Schroeder Schroeder, Dean M. Pages: 255 Size: 1.07 MB Format: PDF Publisher: Berrett-Koehler Publishers
Published: 09 January, 2006
eISBN-13: 9781605090177

The fact is, because they’re the ones doing the day-to-day work, front-line employees see a great many problems and opportunities that their managers don’t. But most organisations do very poorly at tapping into this extraordinary potential source of revenue-enhancing and savings-generating ideas.

Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas.

True excellence and sustainable competitive advantage—in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery—is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees.

Business Storytelling For Dummies

Author: By Karen Dietz, Phd And Lori L. Silverman. Pages: 387 Size: 12.24 MB Format: PDF Publisher: For Dummies
Published: 12 April, 2013
eISBN-13: 978111873028

Use storytelling to influence people and move them to action Need to get your point across? Get staff on board with change? Foster collaboration? Increase sales? Strengthen employee engagement? Build customer loyalty? Drive innovation and creativity? Capture best practices? Align people around a goal? Grow your business? Business Storytelling For Dummies can help you do this and more.

  • Expert advice with real-world examples
  • Proven case studies, tips, and templates
  • How to get results by capturing, crafting, telling stories, and more

The Mediation Process: Practical Strategies for Resolving Conflict, 4th ed.

Author: Christopher W. Moore. Pages: 707 Size: 3.96 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 28 April, 2014
eISBN-13: 9781118419748

This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful “how to” approach to resolving disputes at various stages of development and resolution. Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business, organizational, public policy, environmental, intercultural and international) and strategies for intervention. The book is written for both beginning and experienced practitioners.

The Promise of Mediation: The Transformative Approach to Conflict, 2nd ed.

Author: Robert A. Baruch Bush, Joseph P. Folger. Pages: 305 Size: 1.14 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 10 November, 2004
eISBN-13: 9780787976743

The award-winning first edition of “The Promise of Mediation”, published ten years ago, is a landmark classic that changed the field`s understanding of the theory and practice of conflict intervention. That volume first articulated the `transformative model` of mediation, which greatly humanized the vision of how the mediation process could help parties in conflict. In the past decade, the transformative model has proved itself and gained increasing acceptance. It is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts, among others. In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application, including a compelling description of how the field has moved toward increasing acceptance of the transformative model; a new and clearer presentation of the theory and practices of transformative mediation, with many concrete examples; a new case study that provides a vivid picture of the model in practice, with a commentary full of new information about how to use it effectively; clarifications of common misconceptions about the model; and, a vision for the future that shows how the model can coexist with other approaches and where the `market` for transformative mediation is emerging. This volume is a foundational resource on transformative practice, for both readers of the first edition and new readers – including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. More generally, this book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

Mediating Dangerously: The Frontiers of Conflict Resolution

Author: Kenneth Cloke. Pages: 269 Size: 1.59 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 20 June, 2001
eISBN-13: 9780787959296

Sometimes it`s necessary to push beyond the usual limits of the mediation process to achieve deeper and more lasting change. “Mediating Dangerously” shows how to reach beyond technical and traditional intervention to the outer edges and dark places of dispute resolution, where risk taking is essential and fundamental change is the desired result. It means opening wounds and looking beneath the surface, challenging comfortable assumptions, and exploring dangerous issues such as dishonesty, denial, apathy, domestic violence, grief, war, and slavery in order to reach a deeper level of transformational change. “Mediating Dangerously” shows conflict resolution professionals how to advance beyond the traditional steps, procedures, and techniques of mediation to unveil its invisible heart and soul and to reveal the subtle and sensitive engine that drives the process of personal and organizational transformation. This book is a major new contribution to the literature of conflict resolution that will inspire and educate professionals in the field for years to come.

Beyond Neutrality: Confronting the Crisis in Conflict Resolution

Author: Bernard S. Mayer. Pages: 334 Size: 917 KB Format: PDF Publisher: Jossey Bass Ltd
Published: 13 May, 2004
eISBN-13: 9780787974060

In this thought-provoking, passionately written book, Bernard Mayer an internationally acclaimed leader in the field dares practitioners to ask the hard questions about alternative dispute resolution.

  • What`s wrong with conflict resolution?
  • Why aren`t more individuals and organizations using conflict resolution when they have a problem?
  • Why doesn`t the public know more about it?
  • What are the limits of conflict resolution?
  • When does conflict resolution work and when does it not?

Offering a committed practitioner`s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.

Problem Solving for Healthcare Workers

Author: John Michael Collins. Pages: 267 Size: 2.12 MB Format: PDF Publisher: Productivity Press
Published: 02 January, 2018
eISBN-13: 9780203728727

While most healthcare facilities have an extremely high success rate at the most challenging lifesaving work and we all know of friends and relatives who have had supreme care, mistakes are still made and patients’ lives have been put at risk and lost.

How often have we heard politicians say after some disastrous report, “Lessons must be learned”, but what does this really mean. Will responsible parties carry out a careful cause and effect analysis and methodically get to the root causes of the problem? Will sufficient steps be taken to permanently eradicate those causes and provide a permanent solution so that the problem will not reoccur? This is what is done in the aviation industry with the result that air travel is very safe. The low accident rate is achieved by studying the causes and using the methods of continuous improvement explained in this book. These methods are now becoming better known in the medical profession have been recommended in recent reports but are perhaps misunderstood at operational levels.

This book is a basic level manual for those who have never been involved in any form of quality improvement project and is also suitable as a refresher for anyone wishing to familiarize themselves with the various techniques discussed. The aim of this book is to explain what continuous improvement is and why it’s needed; explain how individual departments can explain how and why continuous improvement is important, and helps readers recognize quality control methods in their own workplace and understand how to contribute to existing continuous improvement activities. While many of the case studies and examples are from the NHS, the author includes similar examples from around the world.